A Recent Non-Fault Accident Repair
We recently repaired this family -transporting Mercedes GLA. It serves as a great example of a non-fault insurance repair. The car was parked outside the owners house, when unfortunately another road user made a mis-judgement and crashed into the unoccupied Mercedes.
The incident was caught on CCTV and the at fault driver provided their contact details. Once we were called by our client, we inspected the Mercedes to provide an initial assessment of the damage.
A visual inspection made it clear that the vehicle needed at least a new headlight, front bumper and fog lamp. Having priced these parts with the Mercedes dealer, it became clear that this would be an insurance repair.
Impact On Premium
Our client was concerned about the impact this may have on their premium, how much stress it may cause and how they would cope without a vehicle whilst in for repair. Being a non-fault claim, however, meant our client was able to make use of an accident management t company. We work with several different accident management companies, all with their own specialities. These accident management companies essentially, bypass the innocent driver’s insurance and reclaim the cost of the accident repair from the third-party insurer.
Within minutes, our client received a phone call and a free hire car was delivered to their home address before the end of the day. In the meantime, we worked on getting the estimate prepared and the rest of the paperwork in order. The next day, the repairs were approved and we collected the Mercedes from the clients home.
First Steps
Once the car was on site, we began stripping it down in the accident damaged area. This is always the first step when doing accident repairs, as initial assessments are usually external only. Sure enough, behind the bumper was a damaged front panel, support bar and front wing, all requiring replacement.
Now, because our client was going through accident management, it meant we were able to send a supplementary estimate to get the full cost of repairs covered. Had our client accepted the third party’s offer of a “cash settlement”, it would be very difficult to go back to them and ask for more money due to previously hidden damage. In 9 out 10 accident repairs there is more damage than initially visible – and insurance companies are legally obliged to cover the cost of a proper repair.
We ordered all necessary parts, and as soon as they arrived got to work painting, fitting, and repairing. Within four days, the insurance repairs were complete, and the car was treated to an inside and out clean.
Completion
At this point, we contacted the customer, informed them of completion of repairs and arranged to deliver the vehicle back to their home address. We delivered the Mercedes and collected the hire vehicle so it could later be collected from our workshop. All in all, there was very minimal hassle for our client. They were extremely happy with the repairs and the service they received, amazed at how stress free the whole process was.
If you have been involved in an accident, whether at fault or not, and require insurance repairs, please Contact Us and we will be happy to advise.
Thank you for reading our latest blog, A Recent Non-Fault Accident Repair.
Allied Automotive
